Talk to a human
at the counter.
Questions cost nothing. Call, write, or just walk in. We're a local business that does better when you save money.
Tell us what you need.
A currency, a rate hold, a transfer quote. We'll get back to you within one business day. If it's urgent, call. It's faster.
Good questions. Honest answers.
The full set of answers to what people ask at our counter every week.
How long does an international money transfer take?
Cash pickup is often ready in minutes. Bank deposits usually land within 24 hours, depending on the destination and payout method. We quote the timing before you send.
What ID do I need?
A valid government-issued photo ID (passport, driver's licence, or PR card) for exchanges of $3,000 or more. Over $10,000, we also collect source-of-funds documentation, as FINTRAC requires.
Do you offer special rates for seniors or large amounts?
Yes. Seniors (65+) get 0.5% off the spread, and transactions over $25,000 CAD qualify for our wholesale rate, set at the counter.
Do you charge commission or fees?
No. Every currency exchange is commission-free. You pay the posted rate and nothing else. Money transfers carry only the partner's transfer fee, which we show you before you confirm.
What payment methods do you accept?
Cash and debit at the counter. We don't accept credit cards.
What currencies can I exchange?
We buy and sell all major currencies, with more than 60 kept in cash. If yours needs ordering, it's ready in 1 to 2 business days. Call (613) 900-7191 to confirm stock before your trip.
Can I receive a transfer in a currency other than Canadian dollars?
At the moment, all incoming transfers are paid out in Canadian dollars.
Is there a minimum amount for transfers?
Minimums depend on the destination. Call with the country and city and we'll confirm on the spot.
Where can I exchange currency in Ottawa?
At Pennii: 1445 Woodroffe Ave in Nepean, Mon to Fri 10 to 5 and Sat 10 to 1, no appointment needed. Bring cash or debit, and photo ID for larger amounts.
Is Pennii licensed?
Yes. We're a FINTRAC-registered Money Services Business (No. M14123456), which means we follow federal rules on identification and reporting.